Effective Date: 29/08/2024

Stourhead Healthcare, a trading name of Stourhead Limited (registered number 10329833), values the privacy of individuals, including children, entrusted to its care. This Privacy Policy outlines how we collect, use, disclose, and safeguard personal information collected from residents, families, employees, and other individuals interacting with our services.

1. Information We Collect

We may collect the following types of personal information:

- Residents and Families: Names, addresses, contact details, medical information, and other health-related data necessary for providing care and support services.
- Employees: Contact information, employment history, qualifications, and other relevant details required for managing employment relationships.
- Visitors and Other Individuals: Contact details and any other information voluntarily provided to us.

2. How We Use Information

We use personal information for the following purposes:

- Providing and managing residential care services.
- Communicating with residents, families, employees, and other relevant parties.
- Ensuring the safety and well-being of residents and staff.
- Complying with legal and regulatory requirements.
- Improving our services and operations.

3. Sharing of Information

We may share personal information in the following circumstances:

- With third-party service providers who assist us in delivering our services (e.g., IT providers, healthcare professionals).
- With legal and regulatory authorities to comply with our legal obligations.
- With third parties with consent or as required by law.

4. Data Security

We implement appropriate technical and organizational measures to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Rights

Residents, families, employees, and other individuals may have the right to access, correct, or delete their personal information. Requests can be made by contacting us using the details provided below.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be posted on our website with an updated effective date.

8. Contact Us

If you have any questions or concerns about our Privacy Policy or our practices regarding personal information, please contact us at:

Stourhead Healthcare  
Genesis Building Office 34,  
235 Union Street,  
Plymouth, Devon,  
England, PL1 3HN  
Email: catherine.zimuto@stourheadhealthcare.com
Phone: 0330 054 5678